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FAQ: Frequently Asked Questions

You may find our FAQ’s helpful in answering some questions you may have about our hotel facilities, services and amenities. If you don’t find your answer here, please feel free to fill out our Contact Us form or call us at 1-800-327-5476. We look forward to assisting you.  

General

  • What is your check-in/check-out time?

    Check-in time: 4:00 PM

    Check-out time Monday - Saturday: 11am and Sunday is 10am.

  • Can baggage be stored at the hotel?

    Yes, our bellmen will be happy to store your bags. Additional fee may apply.

  • Can you receive and hold packages for guests? Any limitations?

    Packages can be held for 24 hours at no cost.

    The Newport Beachside is pleased to receive deliveries that our guests order online. Please have packages marked "Hold for Guest Arrival” + date of arrival in the address box.

    Example:
    Your Name (this has to be the name the room is reserved for)
    Hold for Guest Arrival mm/dd/yr
    16701 Collins Avenue
    Sunny Isles Beach, FL 33160

    There is a charge $3.00 per package per day after the first day, if the package is over 5lbs, we charge $5.00 per package per day.

    NOTE: We will not be responsible for any lost or damaged shipments. If you receive tracking confirmation, please save that information. Shipments will only be given to the person they are addressed to. Identification will be required. The maximum amount of time we will hold guest shipments for pickup is 14 days. If deliveries / shipments are not claimed 14 days after we have received them, we will return them to the sender.

Dine

  • Do you have any restaurants on the property?

    Yes, we invite you to dine with us at Cappuccinos and Coconuts Bar & Grill.

    Cappuccinos: Open daily at 7am for coffee, breakfast, and Grab & Go options. 

    Coconuts Bar & Grill: Open daily from 11am - 10pm for lunch, dinner, poolside dining, cocktails and more. 

Parking

  • Does your hotel provide parking?

    We provide Valet-parking to all guest for a fee of $35 plus tax per day

     

  • Is secure parking available?

    Yes, we do have secure parking however we are not responsible for any missing items.

Fees

  • What is the resort charge and what does it include?

    The resort fee is $30 per day per room (local city taxes will be applied).  

    The resort fee includes access to the beach, beach towels, a maximum of two beach chairs per day, incoming faxes, voicemail, local calls, and fitness center. Additional beach chairs, cabanas, & umbrellas can be rented for an additional price.

  • Is early check-in or late check-out available?

    Guests may request an early check-in and/or a late check-out by contacting the hotel directly. Please note that these requests are based on availability and cannot be guaranteed prior to arrival.

    Should the hotel be able to fulfill this request, our early check-in fee is $80 per guestroom and our late check-out fee is $75 per guestroom based on availability.

    Early check-in ensures that your room is available before the hotel check-in time of 4:00pm local hotel time. 

    Late check-out is extended until 4:00pm local hotel time.  Any late check-out after 4:00pm will be required to pay for a full night stay based on the prevailing rate for that day. 

Smoking

  • Is the hotel smoke-free?

    Yes, the hotel is 100% smoke-free.
    There is a $200 smoking purification fee.

Pet Policy

  • Do you have a pet policy?

    Newport Beachside Hotel & Resort does accept pets no larger than 40 lbs. There is a $100 non-refundable fee per pet for the additional cleaning that is necessary after a pet occupies a room. 

  • Is there a fee or deposit for service animals?

    No. Neither a deposit nor a surcharge is required for service animals. However, the hotel may charge a guest if a service animal causes damages to the hotel guestroom or comon areas.

Amenities & Services

  • Is there a business center at the hotel?

    No, we do not have a business center at the hotel, but we do have a computer availablie at the concierge desk for guest usage

  • What amenities do you have available in your guest rooms?

    We have the following amenities available:

    • Premium TV channels
    • Pay movies
    • Music/iPOD docking
    • Work desk
    • Climate control
    • Air conditioning
    • Non-allergenic pillows
    • Blackout drapes/curtains
    • In-room Safe
    • Voicemail
    • Mini refrigerator
    • Microwave
    • Alarm Clock
    • Wake-up calls
    • Complimentary toiletries
    • Hair dryer

  • Can a guest request toothbrush/toothpaste/razor/etc.? Can they be purchased on-site?

    Yes, guests can request these items and they can be purchased on-site.

  • Is there a fitness center on-site?

    Yes, we have a fitness center in the lower lobby.

  • Are there spa services on-site?

    Yes, we have a full service salon and spa on-site, Seven Seas Spa & Salon. 

  • Is there laundry on-site or a laundry service?

    We have laundry facilities on-site.  The washer costs $1.50 and the dryer costs $1.25.  

Special Events & Meetings

Transportation

  • Does the hotel provide transportation?

    We do not provide transportation services at this time. 

Accessibility

  • Do you have accessibility equipment for the deaf?

    yes, we do have equipment for the deaf. The hotel is equiped with TTY Machines 

  • Do you have accessible bathrooms available?

    Yes, we have accessible bathrooms available for our guests.

  • Are there accessible paths of travel at the hotel?

    Yes, we do offer accessible paths of travel.

  • Is there accessible parking available?

    Yes, we do have accessible parking available.

Accommodations

  • Do you offer family and/or adjoining rooms?

    Yes, we do offer adjoining and connecting rooms.

  • Do you have roll-a-way beds available?

    Yes, we offer roll-a-way beds for a charge of $35.

Recreation & Entertainment

  • What recreational amenities does the hotel offer?

    We have the following recreational amenities at the hotel:

    • Outdoor Heated Pool 
    • Pool Bar/Lounge: Coconuts Bar & Grill
    • Water Sports
    • Pier for Fishing
    • Sand Volleyball Courts
    • Fitness Center
    • Aveda Seven Seas Spa & Salon

  • Are there any golf courses near the hotel?

    Here’s a quick rundown of those open to the public in and around Miami Beach:

    Haulover Park Golf Course
    10800 Collins Ave Miami, FL 33179
    (305) 940-6719

    9 holes. Rental Clubs.

    International Links Miami (aka Melreese Golf Course)
    1802 NW 37th Ave Miami, FL 33125
    (305) 633-4583
    Adjacent to the MiamiAirport. Dress code. Carts required.

    Bayshore Municipal Golf Course
    2795 Prairie Ave Miami Beach, Florida 33140
    (305) 674-0305
    Public Par 3 course.

    Normandy Shores Golf Course
    2401 Biarritz Dr Miami Beach, Florida 33141
    (305) 868-6502
    18 holes. Cart included.

    There are many other courses in the area, as well. Here are those within a 15-mile radius of Newport Beachside Hotel & Resort:

    Miami

    Country Club of Miami Golf Course
    6801 Miami Gardens Dr Miami, FL 33179
    (305) 829-8456

    Presidential Country Club
    19600 Presidential Way Miami, FL 33179
    (305) 935-7500

    Miami Springs

    MiamiSpringsCity Golf Course
    201 Westward Dr Miami Springs, FL 33166
    (305) 805-5180

    Miami Shores

    MiamiShores Country Club
    10000 Biscayne Blvd Miami Shores, FL 33138
    (305) 795-2366

    Cooper City

    Cooper Colony Golf and Country Club
    5050 SW 90th Ave Cooper City, FL 33328
    (954) 434-2181

    Davie

    Pine Island Ridge Country Club
    9400 Pine Ridge Dr Davie, FL 33324
    (954) 472-8796

    Hollywood

    Eco Grande Golf Course
    1451 Taft St Hollywood, FL 33020
    (954) 922-8755

    Emerald Hills Golf & Country Club
    4100 N Hills Dr Hollywood, FL 33021
    (305) 625-5767

    Hillcrest Golf Club
    4600 Hillcrest Dr Hollywood, FL 33021
    (954) 983-3142

    HollywoodBeach Golf & Country Club
    1650 Johnson St Hollywood, FL 33020
    (954) 927-1751

    Sunset Golf Course
    2727 Johnson St Hollywood, FL 33020
    (954) 923-2008

    Pines Par Three Golf Course
    315 S 62nd Ave Hollywood, FL 33023
    (954) 989-9288

    Kings Point: Par 3 Golf Course
    3741 N 55th Ave Hollywood, FL 33021
    (561) 499-0140

    Orangebrook Country Club
    4010 Entrada Dr Hollywood, FL 33019
    (954) 967-4653

    Hallandale Beach

    Diplomat Country Club
    501 Diplomat Pkwy Hallandale Beach, FL 33009
    (954) 883-4444

    Hialeah

    Don Shula’s Golf Club
    7601 Miami Lakes Dr Hialeah, FL 33014
    (305) 820-8106

    Pembroke Pines

    Flamingo Lakes Country Club
    701 SW Flamingo West Dr Pembroke Pines, FL 33027
    (954) 435-6110

    Grand Palms Golf & Country Club
    110 Grand Palms Dr Pembroke Pines, FL 33027
    (954) 437-3334

    PembrokeLakes Golf
    Country Club 10500 Taft St Pembroke Pines, FL 33026
    (954) 431-4144

    Raintree Golf Resort
    1600 S Hiatus Rd Pembroke Pines, FL 33025
    (954) 432-4400

    Plantation

    Fort Lauderdale Country Club
    415 E Country Club Circle Plantation, FL 33317
    (954) 587-4700

Children's Services

  • Are baby cots available for the rooms?

    Yes, we have baby cots available with no additional charge.

Social Media

Internet

  • Do you offer complimentary Wi-Fi?

    Complimentary Wi-Fi is available in all public spaces inside the hotel.

Photography Policy

  • What is the Photography Policy?

    VISITOR & AMATEUR PHOTOGRAPHY
    Visitors and guests at Newport Beachside Hotel & Resort are permitted to take photographs and shoot videos for personal use only. Photography may not block, disrupt or hinder visitor access or circulation of paths and walkways. Personal photographs and videos are not to be used for commercial purposes. Use of lamps, reflector shades, tripods, or change of outfits constitutes Professional Photography (see below).


    PROFESSIONAL & SPECIAL OCCASION PHOTOGRAPHY
    Any requests for professional photography/ videography require prior approval and are subject to a $750 sitting fee for the use of our space (up to 1 hour). Professional photo sessions include engagement sessions, family portraits, anniversaries, quinceaneras, graduations, prom, maternity, blogs, social media, styled shoots, birthdays, etc. Sessions must be scheduled 5 days in advance. Photographers must provide a copy of their COI. Wedding photography is only allowed for clients contracted for a wedding at Newport Beachside Hotel & Resort.


    Please send all requests for photography/ videography to: marketing@newportbeachsideresort.com


    Newport Beachside Hotel & Resort reserves the right to turn away photographers/ videographers if they have not booked in advance and have the right of refusal based on community standards/content. If at any time a staff member witnesses unapproved photoshoots or behavior that disrupts other guests or the property, you may be asked to leave the premises.

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